Review of Amplifying Voices in UX: Balancing Design and User Needs in Technical Communication

Abstract

Amplifying Voices in UX: Balancing Design and User Needs in Technical Communication introduces the term equilbriUX, which is a model to achieve agency and balance. Lancaster and King argue a lack of balance between diverse users’ voices and the agency and needs of diverse users. The book is a collection of various TPC authors whose chapters are foregrounded on users’ cultural differences and marginalized experiences rather than the content. Lancaster and King call that TPC and UX must embrace the global and post-pandemic emphasis on all audiences worldwide. In addition, the concept that culture and communication are intertwined as a common thread throughout the chapters uniting the field to “dignify all users, all voices, and all communities” (p.13).