The Capstone Journey

Touchpoints and Temporalities in a Redesigned Master’s Capstone Process

Authors

  • Stacey Pigg North Carolina State University
  • Douglas Walls North Carolina State University

Keywords:

capstone, graduate education, temporality, user journey, pedagogy

Abstract

Capstone experiences provide important opportunities for learning that integrates theory and practice while developing situated and reflective knowledge. However, reflection and integration are challenging to plan and enact from a programmatic perspective. In this article, we discuss how students’ perceptions and experiences of academic time shaped their perception of a capstone course in our master’s-level technical communication curriculum. Drawing on our observations of students’ performance in the capstone class alongside a small-scale interview inquiry, we discuss how we came to empathize with students’ experiences of the course and learning process. We follow our analysis with a discussion of how temporalities (as experiences of institutional time structures) shaped our capstone redesign. We designed a capstone journey with many planned student touchpoints both within and outside typical formal curricular structures to address students’ perceived struggles. Our article adds to the literature about capstone pedagogy in technical and professional communication by focusing on the role of academic infrastructure (specifically organizational policies, material, and social relationships) on students’ perceptions of learning time, while offering a model for capstone redesign that distributes integrated learning across multiple interactions with people and information.

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Author Biographies

Stacey Pigg, North Carolina State University

Stacey Pigg is Professor of Technical and Scientific Communication and Director of Graduate Programs in the Department of English at NC State University. As Director of Graduate Programs, she supports graduate students across the MA in English, MFA in Creative Writing, and MS in Technical Communication, and she serves as a Core faculty member for the Communication, Rhetoric, and Digital Media PhD program. She teaches graduate and undergraduate courses in rhetorical theory, professional communication, and digital rhetoric and writing. In research, she focuses on how shifting social and attention dynamics shape writing processes and how writing supports social, networked, and professional learning and engagement.

Douglas Walls, North Carolina State University

Douglas M. Walls (like the Walls in a room) is Associate Professor in the Department of English at NC State University. He is director of the Master of Science in Technical Communication program and core faculty member of the Communication, Rhetoric and Digital Media CRDM PhD program. His research interests are in digital rhetorics, user experience, information architecture, and experience architecture for marginalized or underserved communities. His current research interests lie in inclusive design for marginalized communities in public health care information and community outreach.

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Published

2026-05-05

How to Cite

Pigg, S., & Walls, D. (2026). The Capstone Journey: Touchpoints and Temporalities in a Redesigned Master’s Capstone Process. Programmatic Perspectives, 17(1). Retrieved from https://programmaticperspectives.cptsc.org/index.php/jpp/article/view/127

Issue

Section

Research Articles