Collaboration Models for Programmatic Development: Stakeholder Engagement in Program Design, Growth, and Assessment


  • Amber Lancaster Oregon Tech
  • Carie S. Tucker King University of Texas at Dallas
  • Susan Rauch Oregon Tech


editors, stakeholder engagement, program design, program growth, program assessment


As we note in the call for proposals for this special issue (Lancaster, 2022), in the last 13 years, every archived issue at the time of CFP has included the word stakeholder—over 450 uses for the term, with 80% appearing in archived issues since 2015. Stakeholder engagement is more than a trend; it is a vital part of the practice of technical and professional communication (TPC), and thus of program development, as TPC instructors seek to teach their students to collaborate with stakeholders and model collaboration by exemplum. The nature of technical, scientific, and professional communicators is collaborative (Beck, 1993), and that nature is acknowledged throughout the literature. Research and theory has addressed collaboration with students in graduate and undergraduate programs (e.g., Balzhiser et al., 2015; McKee, 2016; Steiner, McCracken, & Moeller, 2020) and with professionals in various fields (e.g., Bosley, 1995; Hill & Griswold, 2013; Lofstrom, 2010). The field has also published literature that addresses stakeholder collaboration as it relates to assessment (Clegg et al., 2021; Kinash, McGillivray, & Crane, 2017; Say, 2015); industry advisory boards (Spartz & Watts, 2016); and curriculum development including client-based projects (Kramer-Simpson, Newmark, & Ford, 2015; Lancaster & Yeats, 2016), service-course curriculum (Ballard, 2018; Schreiber, Carrion, & Lauer, 2018), and course materials (Carnegie & Crane, 2019; Oswal & Meloncon, 2017). This list addresses only a small segment of the literature that TPC scholars have published.


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Author Biographies

Amber Lancaster, Oregon Tech

Amber Lancaster is Associate Professor of Communication and Director of Professional Writing (PWR) at Oregon Tech and Associate Editor for Communication Design Quarterly. Amber oversees program tasks including marketing, student recruitment, industry partnerships, internship coordinator, and usability lab administration. Her research focuses on the intersections of user centered design (UCD), ethics, and social issues as well as on technology and writing pedagogy. She has published in Technical Communication, IEEE Transactions on Professional Communication, International Journal of Sociotechnology and Knowledge Development, and Intercom. Her forthcoming work includes a special issue of Technical Communication, a special issue of IEEE Transactions on Professional Communication, and an edited book collection with SUNY Press.

Carie S. Tucker King, University of Texas at Dallas

Carie S. T. King is a Clinical Professor and Associate Director of Rhetoric at The University of Texas at Dallas, where she teaches rhetoric, ethics, and technical communication and serves as Managing Editor of Publications for Sigma Tau Delta. Her publications include a monograph, The Rhetoric of Breast Cancer: Patient-to-patient Discourse in an Online Community, and articles in International Journal of Intercultural Relations, Health Communication, and Journal of Technical Writing and Communication, with forthcoming work including a co-edited special issue of Technical Communication and a co-edited book collection with SUNY Press. She is also co-founder of BKS Communication Matters, a Dallas consulting partnership.

Susan Rauch , Oregon Tech

Susan Rauch is an adjunct professor at Oregon Tech where she teaches courses in technical writing and health professions writing. She is also a client service project manager at a nationwide qualitative/quantitative market research company. Her research interests include empathetic UX and patient-centered design, digital new media literacies, and narrative structures in public and global health surveillance. Her past academic work hasincluded overseeing technical writing curriculum and assessment. She has published in Health Communication, Journal of Technical Writing and Communication, World Medical & Health Policy, and Online Journal of Public Health Informatics. Her forthcoming work includes a book chapter in a SUNY Press series.




How to Cite

Lancaster, A., Tucker King, C. S., & Rauch , S. (2022). Collaboration Models for Programmatic Development: Stakeholder Engagement in Program Design, Growth, and Assessment. Programmatic Perspectives, 13(2), 2–10. Retrieved from